A warehouse run by people who have been on your side of it
M-Fulfillment started in 2019 because our founders had spent years as the client of a 3PL and knew exactly which parts of that relationship were broken.
Before this was a warehouse it was a frustration. Two of us ran operations for a consumer brand that outgrew its garage, moved to a third-party warehouse, and spent the next three years discovering what that actually meant: invoices with line items nobody could explain, an account contact who changed every quarter, and a Q4 where a quarter of the orders shipped late because the provider had not hired for the volume we had forecast to them in August.
The conclusion was not that 3PLs are bad. It was that most of them are optimised for their own throughput, and the client experience is whatever is left over. So we took a lease on a building in east Phoenix, hired people who had worked a pick face rather than only a spreadsheet, and built the operation around the parts we had found intolerable.
That is why there are no setup fees — we had paid one and never understood what it bought. It is why storage is measured daily rather than against a minimum agreed in a quiet month. It is why you get a named account manager with a direct line, and why a pick error is reshipped at our cost and reported to you rather than quietly absorbed and discovered later during a reconciliation.
We are now 82,000 square feet, shipping around 31,400 orders in a normal week across 9,200 active SKUs, for brands ranging from a few hundred orders a month to six figures. We have deliberately not grown faster than we could staff, because the thing we are selling is that it works in November as well as it works in June.
East Phoenix, Arizona
82,000
square feet under one roof, one management team and one inventory system.
- Operating since 2019
- Active SKUs 9,200
- Orders per week 31,400
- Pick accuracy 99.7%
- Same-day cutoff 2:00 PM MST
How we operate
Four commitments that predate the building, and have survived every year of growing it.
Tell them before they find out
Short counts, damaged inbound, a late trailer, an order we got wrong. You hear it from us the day it happens, not from a customer or a month-end variance report.
Price the work, not the moment
The rate does not move because it is November, because you had a good month, or because we noticed you are now dependent on us.
Hire ahead of the forecast
Peak staffing is planned in September against numbers you give us in August. Getting this wrong is the single most common way a 3PL fails a client.
Say no when it is a no
If your volume is too low, your category is outside what we handle, or you would genuinely be better off in house, we say so on the first call.
The building
A single facility on East McDowell Road, fifteen minutes from Sky Harbor, with direct access to I‑10 and I‑17 for inbound freight and port drayage.
Visitors are welcome — most brands tour before they sign, and we would rather you did. Call ahead so we can have your account manager there rather than whoever happens to be near the door.
- 82,000 square feet of racked and bulk floor space, with climate-managed zones.
- Four dock doors plus a ground-level ramp for LTL, parcel and container receiving.
- Barcode-driven picking with scan verification at pack, which is where the 99.7% comes from.
- Monitored and alarmed around the clock, with camera coverage across the pick face and dock.
- Cycle counting on a rotating weekly schedule rather than an annual shutdown.