Pricing
Fulfillment pricing depends on what your orders actually look like, so anyone publishing one flat number is either guessing or hiding something. What we can publish is the structure — every line we charge, what it covers, and the range it typically falls in.
| Line item | What it covers | Typical range |
|---|---|---|
| Order pick & pack | The first unit in an order: retrieval, packing, label, handover to carrier. | $2.45 – $3.75 |
| Additional units | Each further unit in the same order. | $0.35 – $0.70 |
| Standard packaging | Our mailers, boxes, dunnage and tape. | Included |
| Your packaging | Storing and applying your branded mailers, inserts and tissue. | Included |
| Pallet storage | One standard pallet position, measured daily, billed monthly. | $22 – $34 / month |
| Bin & shelf storage | Small-SKU storage for anything that does not want a pallet. | $3 – $9 / month |
| Palletized receiving | Unload, count, inspect, put away, discrepancy report. | Included |
| Floor-loaded receiving | Containers and trailers loaded without pallets. Labour intensive. | $48 / hour |
| Kitting & assembly | Multi-SKU builds, bundles, subscription boxes. | $0.55 – $1.20 / unit |
| Returns processing | Receive, inspect, grade, photograph, restock or route. | $2.75 – $4.50 |
| Postage | Passed through at our negotiated carrier rates, no markup. | At cost |
| Setup, onboarding, integration | Account build, channel connections, test orders, training. | $0 |
Ranges are indicative and move with order volume, unit size, SKU count and how much of the work is automatable. Your quote will name a single number per line, not a range.
What we do not charge for
These appear on a lot of 3PL invoices. They will not appear on ours, and it is written into the agreement rather than promised on a call.
Setup and onboarding
Account configuration, SKU setup, channel integration and test orders are part of taking you on, not a separate invoice.
Peak surcharges
Your per-order rate in November is the rate you agreed in June. Carrier peak surcharges are passed through at cost and shown as their own line.
Account management
Talking to your account manager is not a billable event, and neither is a monthly review or a reporting request.
Our own mistakes
A mispick is reshipped at our cost, including the return label. There is no claim form and it does not come off next month’s credit.
How to compare this to your current quote
3PL quotes are notoriously hard to compare because everyone slices the work differently. Two things make it tractable.
- Ask for a modelled month, not a rate card. Give every provider the same month of real order data and ask each for a single total. The rate card is where the differences hide; the total is where they surface.
- Check what counts as an “order”. Some providers bill per shipment rather than per order, so a split shipment charges twice. We bill per order regardless of how many parcels it takes.
- Read the storage clause. Minimums, long-term storage penalties and how often space is measured can double a storage line that looked cheap.
- Find the exit. Notice period, and who pays to move your stock out. Ours is 30 days and you keep your inventory, which should be the bar everywhere.